LUSH IT HAIR – STORE POLICIES

Last updated: 02-02-2026

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1. General Information

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Lush It Hair is an online and physical hair business offering premium hair products and professional hair installation services. By placing an order, booking an appointment, or using our services, you agree to the policies outlined below.

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2. Products & Services

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Lush It Hair offers:

• Hair bundles and closures

• Ready-to-wear wigs

• Custom-made wigs

• Hair installation services (in-store)

All hair products are made using high-quality Vietnamese hair and handled according to strict quality standards.

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3. Orders & Shipping Policy (Hair Products)

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Processing Time

• Standard hair products (bundles, closures, ready-made wigs) are processed and shipped within a maximum of 3 business days after payment confirmation.

• Shipping time starts after processing and may vary depending on the carrier.

Custom Wigs

• Custom-made wigs require a minimum of 2 weeks production time.

• All communication regarding custom wigs, including progress updates, specifications, and delivery details, is handled exclusively via WhatsApp:

  +31 6 14 85 26 05

Production time may vary depending on complexity and customization requests.

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4. Booking & Installation Policy

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Hair installation appointments are booked online through Salonized:

https://lushithair.salonized.com/widget_bookings/new

All booking policies, including cancellations, rescheduling, and no-shows, are governed by the terms displayed during the booking process on Salonized. By booking an appointment, you agree to those terms.

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5. Returns, Refunds & Hygiene Policy

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Due to the hygienic nature of hair products, Lush It Hair does not offer refunds or exchanges on:

• Hair bundles

• Closures

• Wigs (ready-made or custom-made)

All sales are final once the order has been processed.

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6. Damaged or Incorrect Items

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If you receive a product that is damaged or incorrect, you must:

1. Contact Lush It Hair immediately via WhatsApp at
   +31 6 14 85 26 05

2. Provide clear photos and/or videos of the issue.

3. Return the product upon request.

All returned items will undergo inspection.
After inspection, Lush It Hair will provide a final decision regarding replacement or resolution. This decision is final.

Failure to report damage promptly may result in the issue not being eligible for review.

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7. Communication Policy

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For the fastest assistance regarding:

• Custom wigs

• Order issues

• Damages

• Urgent inquiries

Customers are required to contact Lush It Hair via WhatsApp:

+31 6 14 85 26 05

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8. Liability Disclaimer

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Lush It Hair is not responsible for:

• Delays caused by shipping carriers

• Improper handling or maintenance after delivery

• Allergic reactions or improper use of hair products

Proper hair care is the customer’s responsibility.

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9. Business Information

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Business Name: Lush It Hair
Email: lush.ithair@outlook.com
Phone / WhatsApp: +31 6 14 85 26 05
Chamber of Commerce (KvK): 97122912
Location: Currently not specified

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10. Policy Updates

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Lush It Hair reserves the right to update or modify these policies at any time. Changes will be effective immediately upon being published on the website.

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